Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Helpful staff
Room quality
Dining experience
7.6/10
Very good
Rooms
7.5
Location
8.7
Service
8.3
Dining
6.0
Guest reviews
7.6/10
based on 6 reviews
8.7
8.7/10 based on 508 reviews
Katie
United States,
April
2024
9.0/10
My stay at the hotel was simply amazing! The rooms were immaculate with a quirky decor, and the special touch of l'Occitane products and soft dressing gowns made it even more luxurious. We were pleasantly surprised to find a perfect coffee setup and a complimentary mini-bar in the room upon checkout, which made us feel truly lucky. The staff was incredibly helpful, professional, and attentive, adding to the overall excellent experience. The only downside was the dining experience, which was good but a bit disorganized and expensive, crossing the 19 Euros mark. Despite this, the hotel's location in the heart of the old town, surrounded by charming restaurants, and the quiet, relaxed ambiance, made it a superb choice for our trip.
Rooms
10.0
The rooms were superb, with the decor being fantastic and offering everything we could possibly need.
Service
10.0
From room service to housekeeping to tours/ticket assistance, everything was top-notch.
Location
9.0
The hotel's location is truly excellent, situated in the heart of the old town near plenty of nice restaurants. It was a perfect hub within walking distance of all the attractions in the center of old Seville with the added bonus of a pool.
Dining
7.0
The dining experience, albeit good, was a bit disorganized and expensive, with the feeling that items had been reused between tables. Additionally, the prices were above 19 Euros for certain items, affecting the overall value for money.
Facilities
9.0
The facilities provided by the hotel were great, offering all the necessary amenities for a comfortable stay.
William
United States,
February
2024
7.4/10
My stay at the hotel was pleasant overall. The rooms were not as inviting as I had hoped; the bathroom and toilet being on the second floor without a door was a bit odd, and there were some watermarks on the walls. However, the wired room service staff were very helpful and professional. The location was a highlight, with the hotel being near key attractions in Seville. While the hotel felt more like a Premier Inn than a luxurious high-end option, it offered a comfortable stay with a nice terrace on the second floor.
Rooms
7.0
The rooms were not as luxurious as expected, but clean and bright with a terrace on the second floor.
Service
8.0
The staff was excellent and incredibly helpful during my stay. However, some were a bit reticent to provide information.
Location
9.0
The location was great, within Seville's historic city center and close to many attractions, shops, and restaurants.
Dining
6.0
The dining experience was average, with some room for improvement in the variety of options, but the service was friendly.
Facilities
7.0
The hotel had standard facilities, nothing extraordinary, but sufficient for a comfortable stay.
Ashley
United Kingdom,
January
2024
6.4/10
The hotel's rooms were a bit disappointing with watermarks on the walls and peeling painted walls, but the wired room itself was spacious and comfortable. Service was a mixed bag with some excellent and helpful staff but recommending a dreadful restaurant. The location was great for exploring Seville but showed signs of neglect in areas. The dining experience was not well-catered and a bit overpriced. Overall, the hotel offers a mix of positive and negative aspects for guests.
Rooms
6.0
The room had watermarks on the walls and some maintenance issues, but it was spacious and comfortable.
Service
7.0
The staff were a mixed bag, some excellent and helpful, but with recommendations that didn't meet expectations.
Location
8.0
The hotel's location was great for exploring Seville despite some neglected areas.
Dining
5.0
The dining experience was not great, with overpriced food and basic offerings.
Facilities
6.0
The facilities were standard without any standout features.
William
United States,
October
2023
7.6/10
This hotel offers a fascinating mix of old and new charm in a central location with a view of the Giralda. The room quality didn't meet my expectations for a 4-star hotel at an average of €250 per night, but the bathtub and view were lovely.
Rooms
7.0
The room was a mix of old and new charm with a beautiful view of the Giralda.
Service
9.0
The staff provided excellent service, from helping with bags to offering local tips and making us feel welcome.
Location
9.0
The hotel's location near the cathedral is perfect for exploring the city and unwinding after sightseeing.
Dining
5.0
The dining experience fell short of expectations, but the breakfast offerings were sufficient to start the day.
Facilities
8.0
The hotel offers essential facilities for a comfortable stay.
Great location
Room quality
David
United Kingdom,
August
2023
6.8/10
The hotel room fell short of my expectations for a 4-star stay with an average price of €250 per night. Despite its large size with a comfortable bed and a lovely bathroom, there were cleanliness issues that needed attention. On the plus side, the staff was kind enough to show me how to enjoy the local bread rolls with olive oil and tomatoes, adding a personal touch to the service.
Rooms
6.0
The room was spacious with a big comfy bed and a very nice bathroom and shower.
Service
7.0
The customer service skills were lacking, but the staff was generally polite and helpful.
Location
9.0
The hotel's spot in the historic center of Seville was excellent for exploring the city by foot and enjoying the convenience of being in the heart of everything.
Dining
5.0
The dining options were quite limited and the dining experience was expensive and underwhelming.
Facilities
The hotel lacked some facilities and attention to cleaning details, but the central location made up for it.
Richard
United Kingdom,
July
2023
8.4/10
I had a fantastic stay at this hotel. The rooms were huge and spotlessly clean, with a massive bed perfect for a great night's sleep. The small terrace in my room was a delightful spot for morning coffee and relaxation. The location was amazing, right at the heart of all the main attractions, although a little TLC is needed. The service was top-notch, with kind and helpful staff ready to assist at any time. The dining experience was extremely nice, although a bit pricey. Overall, a great value for money experience.
Rooms
9.0
The rooms were spacious and spotlessly clean.
Service
9.0
The staff was kind and always ready to help.
Location
8.0
The location was amazing, right in the heart of all the main attractions.
Dining
8.0
The dining experience was extremely nice.
Facilities
8.0
The facilities were great, with a beautiful terrace and lovely bars nearby.
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